Rory D. Schultz is a 32 year federal employee with 26 years’ experience in IT customer service, 23 of which have been in leadership positions. He began his Federal career as a summer intern and research analyst with the Executive Office of the President during the Reagan Administration. After several summers, he returned as a GS-4 Research Analyst with the Records Management Branch at the Department of the Treasury. Over the next years, he was steadily promoted through increasingly complex and more responsible positions.
Currently, he holds the title of Client Executive at the USDA Office of the Chief Information Officer, Client Technology Services. He is responsible for providing customer service support to the USDA Service Center Agencies and Departmental Management as well as developing new lines of business for CTS within the USDA. He and his team are now constructing the USDA Customer Journey to fully implement CX at USDA
Previously, he served as Deputy Chief Information Officer at the Food, Nutrition and Consumer Service (FNCS), an agency of the US Department of Agriculture. He was responsible for the complete scope of support including Infrastructure Operations and Customer Support, overseeing FNCS’s network, mail and data servers, VTC, and telecommunications systems, and the IT Service Desk which provides end user support. Additionally, he was responsible for the complete range of Portfolio Management including project management, application development, and Strategic Planning. Finally, he was also responsible for oversight of Security policies and processes to ensure the integrity of the FNCS network.
He is single and lives in Annandale VA with his dogs, Reese and Sammie. An avid Giants and Yankees fan, his hobbies include readingfrom his library of over 1000 volumes, gardening, online computer gaming, brewing beer, collecting fine cigars, and hiking and camping