Federal News Radio
By: Jory Heckman
Friday, February 23, 2018
As part of an ongoing federal information technology modernization, the Agriculture Department plans to rename one of its IT service providers to reflect a doubling down on customer service.
Rory Schultz, a client executive at USDA, said Thursday during an AFFIRM panel discussion that the agency’s Client Technology Services would rebrand itself as the Customer Experience Center, effective March 2, and would reflect a new focus on enterprise end-user services under Agriculture Secretary Sonny Perdue.
“There’s a complete emphasis on customer … This is what our secretary said, and this is what we’re going to be implementing,” Schultz said Thursday during an AFFIRM panel discussion.
Since December, USDA has been working with the General Services Administration and the Office of American Innovation to pilot a centers of excellence program that would bring the public and private sectors together to help implement the White House’s finalized IT Modernization Strategy.