May 1, 2018
The Agriculture Department’s IT modernization push and partnership with the General Services Administration’s Centers of Excellence are changing its very culture, its chief information officer said Tuesday.
Agriculture CIO Gary Washington said the department is seeing renewed energy in its modernization efforts, as well as a change in strategic thinking from the top down. During a panel at the 2018 CFO/CIO Summit hosted by the Association of Government Accountants and the Association for Federal Information Resources Management, he credited this transformation to the department’s work with the Centers of Excellence.
The department is the test agency for the first five centers, which each focus on different areas: customer experience, cloud adoption, infrastructure optimization, contact centers and service delivery analytics.
The centers are in the first phase, in which contractors assess the department’s current state in the focus areas and develop plans to strengthen the department’s posture in each. That work will take approximately six months, Washington said.